Terms of use

By accessing this web site, you are agreeing to be bound by these web site terms and conditions of use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Privacy

Please review our Privacy Notice to understand our practices.

Intellectual Property Rights

All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of Ugly Duckling Los Angeles or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from Ugly Duckling Los Angeles.

You must not:

• Republish material from our website without prior written consent.
• Sell or rent material from our website.
• Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose.
• Redistribute any content from our website, including onto another website.

Acceptable Use

You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.

You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.

Restricted Access

We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.

Revisions

Ugly Duckling may change these terms from time to time and so you should check these terms regularly. Your continued use of our website will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using our website immediately.

If any of these terms are determined to be illegal, invalid or otherwise unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.

Product Returns

Please refer to our Shipping and Returns Policy to understand our practices. Partial returns on promotion bundles (for example, promotions involving free shade charts, developers, salon tools and other items offered against bulk purchase, also price discounts against bulk purchases) will not be accepted. When returning promotional offers, please return the whole set.

We do not take title to returned items until the item is received at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, we do not take title to the refunded item.

Product Descriptions

Ugly Duckling attempts to be as accurate as possible. However, we do not warrant that product descriptions are accurate, complete, reliable, current, or error-free.

The result of a hair color application depends on a range of factors, among which the original color of the model, the percentage of white hair, the desired level to be attained, previous application of other chemical treatments, the choice of developer, processing time, and application method. Ugly Duckling makes every effort to put on the market products of the best quality conforming to the highest international standards.

But we cannot be held legally liable for a hair color application result which is not considered to be satisfactory by the colorist or the model.

If a product offered by Ugly Duckling itself is not as described, your sole remedy is to return it in unused condition.

Reviews, comments, communications and other content

Visitors may post reviews, comments, photos, videos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. You may post on our website or on our social media properties such as Facebook, Instagram, You Tube, Twitter and Pinterest. Ugly Duckling reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material by any means, unless we indicate otherwise, you grant Ugly Duckling a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Ugly Duckling and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Ugly Duckling for all claims resulting from content you supply. Ugly Duckling has the right but not the obligation to monitor and edit or remove any activity or content. Ugly Duckling takes no responsibility and assumes no liability for any content posted by you or any third party.

This applies to any means of posting content: our website, emails and messages addressed directly to us, social content in which we are tagged or sent to us by DM, and including but not limited to the Ugly Duckling website, Facebook, Instagram, YouTube, Twitter, Pinterest and Tik Tok.

Copyright Complaints

Ugly Duckling respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please email us using the contact us form. 

Limitation of Liability

The materials at this site are provided “as is” without any express or implied warranty of any kind including warranties of merchantability, non-infringement of intellectual property, or fitness for any particular purpose. In no event shall Ugly Duckling or its agents or officers be liable for any damages whatsoever (including, without limitation, injury or death) arising out of the use or inability to use these materials, even if Ugly Duckling has been advised of the possibility of such loss or damages.

To contact us

Please email us using the contact us form.